Privacy

Privacy Policy

Last updated: 17 July 2026

1. Who this policy is from

This privacy policy explains how Highlands Centre for Healing ("we", "us", "our") collects and uses personal information you share when you contact us, enquire about a session, retreat or stay, or use this website.

2. Information we collect

  • Your name and contact details (email, phone) when you submit our enquiry form.
  • Details of what you're considering — session, retreat, stay — and anything you choose to share about your reasons for reaching out.
  • Payment information for confirmed bookings, processed by our chosen payment providers.
  • Basic technical information (browser type, pages visited) to help us keep the site running well.

3. How we use your information

  • Respond to your enquiry and arrange sessions, retreats or stays.
  • Send you confirmation, joining instructions or invoices once you've booked.
  • Improve how we run the sanctuary and the website.
  • Meet our record-keeping and legal obligations.

We only send marketing messages if you've explicitly asked us to.

4. Who we share information with

We do not sell your personal information. We may share information with:

  • Trusted service providers who help us run the business (email, payment processing, hosting).
  • Professional advisors (accountants, insurers) where reasonably needed.
  • Government or law enforcement where required by law.

5. How we store and protect it

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Enquiry data is transmitted over secure connections and stored with reputable providers.

6. Your rights

You can:

  • Ask what information we hold about you.
  • Ask us to correct anything that's out of date or wrong.
  • Ask us to delete your information (subject to any legal record-keeping obligations).
  • Opt out of any marketing at any time.

7. Cookies

This website uses a small number of cookies and similar technologies to help pages load properly and to understand how the site is used. You can refuse cookies via your browser settings if you prefer.

8. Changes to this policy

We may update this policy from time to time. Any updates will be posted here with a new "Last updated" date.

9. Contact us

Questions about this policy? Please get in touch:

Call Soo